Account & Connections
Browse answers by area of the app.
My Meta account won't connect
Common reasons a Meta ad account fails to connect and how to fix them.
1 min read
Why did my Meta connection expire?
What causes a connection to drop and how to restore it.
1 min read
I don't see my ad account or Pages, why?
Why expected accounts or Pages are missing after connecting.
1 min read
Do I need a Facebook Business Manager and admin access?
The Meta access you need for Mark to work fully.
1 min read
Can I connect more than one ad account?
Working across multiple Meta ad accounts in Mark.
1 min read
My Meta ad account was disabled, can Mark fix it?
What to do when Meta restricts or disables your ad account.
1 min read
How do I disconnect Meta or delete my data?
Removing your Meta connection or your entire account.
1 min read
Does Mark support TikTok, Google, or other platforms?
Which ad platforms Mark works with today and what's next.
1 min read
Can I invite teammates or share access?
Whether multiple people can share a Mark account today.
1 min read
Still need help?
Our team is happy to help you get unstuck.