Refund & Cancellation Policy

Effective date: August 2, 2026

This Refund & Cancellation Policy (“Policy”) governs all billing, cancellation, and refund matters related to your use of the OperatorMark platform and services, operated by Operator Mark, Inc., a Delaware corporation with a registered address at 1111B S Governors Ave, Suite 41927, Dover, DE 19904, United States. This Policy is part of, and subject to, our Terms of Service.

1. Free Trial

All new users receive a 7-day free trial.
Your trial begins when you connect your Facebook ad account (required to use the Service), not at signup.
The trial includes a limited allowance of 100,000 tokens; the trial ends when either the 7 days or the token allowance runs out, whichever comes first.
No credit card or payment information is required to start your free trial.
Your free trial does not automatically convert to a paid subscription.
An advertising account that has already been used in a free trial on OperatorMark (by any account) is not eligible for another free trial. If you connect such an ad account, no trial is granted and a paid plan is required to use the Service.

2. Tokens

Chat, insights AI chat, and creative and text generation consume Mark Tokens. Weekly report generation and chat title generation do not consume tokens.
Plan token allowances refill at the start of each monthly usage period and do not roll over. On yearly plans, billing is annual but tokens still refill monthly.
Extra tokens (one-time purchases) are valid for 12 months from purchase and are used only after your plan tokens. They are kept if you change plans or cancel, but using them requires an active paid subscription.
Token purchases are not refundable.

3. Monthly Subscriptions

Monthly subscriptions are billed at the beginning of each billing period.
You may cancel at any time; access continues until the end of your current billing period.
No partial refunds are issued for unused time within a billing period.
You will not be charged for any subsequent billing periods after cancellation.

4. Annual Subscriptions

Annual subscriptions are billed upfront for a full 12-month term, at a discounted rate. Tokens still refill monthly.
You may cancel at any time; access continues until the end of your 12-month term, and you will not be charged for subsequent terms.

Refund window for annual subscriptions

A full refund is available within the first 14 days of your annual subscription purchase, provided you have used fewer than 50,000 Mark Tokens during that period.
If your usage exceeds 50,000 Mark Tokens within the 14-day window, you are not eligible for a refund.
After 14 days from the date of purchase, no refund is available regardless of usage.
If a refund is issued, your access to the Service is revoked immediately.

5. Mid-Cycle Plan Changes

Upgrade:takes effect immediately and starts a new billing cycle from that day. You are charged the new plan's price, minus a credit for both the unused time and the unused tokens remaining on your current plan. Your token balance resets to the new plan's full allowance. The exact charge is shown before you confirm.
Downgrade: takes effect at your next renewal. Nothing is charged today, you keep your current allowance until then, and no refund is issued. You can undo a pending downgrade any time before it applies.

6. How to Cancel

Cancel through the OperatorMark app via Settings > Plan & Billing, or by emailing support@operatormark.com with the email address associated with your account.
Cancellation takes effect immediately for billing purposes: no further charges will be made.
Your access continues until the end of your current billing period or annual term.
Upon cancellation, your data remains intact and accessible until the end of your paid period. After your paid period ends, your account enters a limited state.

7. Requesting a Refund

If you hold an eligible annual subscription, email support@operatormark.com within 14 days of your purchase with your account email and reason for the request.
We will verify your usage against the 50,000-token threshold described in Section 4.
Approved refunds are processed within 5-10 business days to your original payment method, with email confirmation once processed.

8. Failed Payments

If a renewal payment fails, access to the Service is paused immediately and you will be notified. Your payment provider will retry the charge automatically; access is restored as soon as a payment succeeds. There is no free-usage grace period.

9. Account Deletion With an Active Subscription

If you delete your account while a paid subscription is active, the subscription is cancelled immediately and no refund is issued for the remaining paid time or unused tokens. You will be clearly warned and asked to confirm this before the deletion goes through. If you would rather keep your access until the end of the period you already paid for, cancel your subscription first and delete your account after it ends.

10. Advertising Account Restrictions

If your connected advertising account is restricted, disabled, or banned by the advertising platform, you may request that your billing and account be frozen for the duration of the restriction by contacting support@operatormark.com. During a freeze, access is limited to the Settings menu. This is available upon request only: OperatorMark does not monitor for such restrictions proactively, and freezing your account is not automatic.

11. Changes to Pricing

We may adjust subscription pricing to reflect changes in the Service, market conditions, or operating costs.
You will be notified of any price change at least 30 days before it takes effect.
Price changes apply at your next renewal and are never applied mid-period.
If you do not agree to new pricing, you may cancel before your next renewal to avoid the updated rate.

12. Contact Us

For billing questions, cancellation assistance, or refund requests: support@operatormark.com. We aim to respond to all billing inquiries within 2 business days.