Choose the platform and ad account for a chat

Updated Jul 5, 20261 min read

If you manage more than one ad account, or run ads across Facebook, Instagram, and WhatsApp, you can tell each chat exactly which to use. This keeps Mark working in the right place.

Set the account and platform

At the top of the chat, use the selector to choose two things:

  • the ad account Mark should work in, and
  • the platform, which can be Facebook, Instagram, or WhatsApp.

Everything Mark builds in that chat then applies to the account and platform you selected.

Switching between accounts

You can change the selection at any time, and Mark picks up the new account for its next actions. When you want to keep separate accounts clearly apart, the cleanest approach is a new chat per account. Each chat remembers its own account, platform, and pinned resources.

If you do not see the account you expect in the selector, make sure it is connected and that your Facebook profile has admin access to it. See "I don't see my ad account or Pages" for more.

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